Sephora answers phones.....but it's hard for them to do that if you call before they open. ;) As far as your post shows you were calling at 8:35...they don't open until 10. Anyhow, all those going tommorow remembert that it's in the Hollywood/Higland Center. Which as you may or may not know is very close to Graumans and the Kodak Theatre. Parking can be difficult there for the uninformed. It shouldn't be too horrible seeing that it is a Tuesday. That said I wouldn't suggest parking in the Hollywood/Highland structure. If my memory serves me right they charge $1 per 20 minutes and max you out at $10. I suggest you go down a bit and try to find parking on the street past closer than El Cerrito (west of Holly/High or go where I go and park at the above ground structure on N. Sycamore....i think that is where it was...anyhow it's $7 for a day. And easy to get in an out of.